General.

General details
Office address: Kleine-Gartmanplantsoen 21
Postal code: 1017 RP
City: Amsterdam
Country: Netherlands

Website: https://www.mewssystems.com/

PMS Help: https://help.mews.com/s/?language=en_US

Connection.

What details to provide to PMS partner

The hotelier needs to contact their Mews account manager to establish the connection between Mews and SmartHOTEL.

The following should be provided to Mews.

  • Room codes
  • Rate codes

Mews will provide SmartHOTEL the channel id. This channel id needs be loaded in the SmartHOTEL database under username & password. Also the API Key needs to be loaded. This key is the same for every hotel connected to Mews.

CONNECT information

Restrictions

1: "Open" - this removes all restrictions (arrival, departure and stay)

2: "Close" - this sets restrictions to Closed, always combined with one or more of the following values:

  • 6: Closed to arrival
  • 7: Closed to departure
  • 8: Closed to stay

Mews HAS values to open arrival (3), departure (4) or stay (5), but those are explicitly not supported by Mews

CONNECT Channel ID's

A full list of the Mews Constants can be found in Azure.

"OTA name", Mews channel ID // SmartHOTEL ID

  • { "Booking.com", 1 }, // 2
  • { "Hotels.nl", 153 }, // 3
  • { "Hoteliers.com", 149 }, // 6
  • { "Hotelspecials.nl", 162 }, // 11
  • { "SpecialHotels.nl", 312 }, // 14
  • { "Expedia/Hotels.com", 2 }, // 15
  • { "HRS.de", 3 }, // 24
  • { "Hotelbeds.com", 4 }, // 25
  • { "Lastminute.com", 199 }, // 27
  • { "MaxMind", 223 }, // 30
  • { "Worldmeetings", 404 }, // 36
  • { "Unister", 379 }, // 40
  • { "Hotwire", 170 }, // 41
  • { "Reconline", 281 }, // 45

Useful Information

Mews uses a single end point to CONNECT which is linked to PMSConnect. If the hotel is in another cloud please ensure a reroute is done.

Credit card details

If the received credit card details from the booking site be incomplete (missing cardholder name or incorrect card number) then the information will be ignored and not sent to Mews. Connect will change the payment type to an "in hotel" booking

What are the different Channel Manager error emails?

Channel manager, Emails, Error emails, Error messages, Channel manager email, Channel manager notification, Channel manager error

Connect your channel manager

SmartHOTEL for Mews