An existing customer on channel
The property needs to sign a contract with Citybreak that enables the connection with SmartHOTEL. After that, the connection can be established with the credentials. Please obtain the extranet username and password from the property. The hotel ID needs to be requested at Citybreak (Kristoffer or Angelica).
A new customer on channel
The property needs to sign a contract with Citybreak that enables the connection with SmartHOTEL. Request information online at www.citybreak.com (go to the menu “Contact us”) or send an email to them.
Example switch email
Subject: Connect hotel XXX to Citybreak for SmartHOTEL Channel Manager
Dear Citybreak team,
Can you please activate the following property on XML for Citybreak:
Citybreak Property ID:
Can you confirm when the XML connection is ready?
A couple of days, this varies. Please let SmartHOTEL know in case the switch time takes too long.