Rate Plan Linkage
In order to ensure that package rates (rates which are used in combination with the purchase of a flight ticket on the front end of Expedia) are always filled, Expedia has initiated the use of calculated rates.
These rates are calculated by Expedia and thus are not required to be pushed by the channel manager (“No R&A update” as rate type), only for reservation delivery.
The set-up of these type of rates is initiated by Expedia
Rate plan linkage can only be viewed within the Expedia Extranet on the Rates and Availability screen
For this to work efficiently all Package Rates (P) should be linked to their counterpart Standalone Rates (S) with the restrictions linked as well.
Reservation Push Service
Expedia uses hotel confirmations to indicate that the channel manager has received the reservation. If a transaction is not confirmed within an 'expiry' window, the transaction is sent by secondary notification (fax or email) directly to the hotel. The confirmation number is the Channel Manager Booking reference.
As part of this effort, Expedia has reduced the amount of time before a transaction is considered 'expired'. The times are as follows:
- For same day transactions: 30 minutes
- For next day transactions: 60 minutes
- For all other transactions: 2 hours
If a transaction is not confirmed within those times, it will be sent to the contact that Expedia has listed for the hotel by secondary notification (by fax or email).
Note: If the original booking does not have a confirmation number then all subsequent modifications and cancellations will be sent directly to the hotel and not pushed to the channel manager.
Mixed room availability
If you have just two rooms left (e.g. 1 x Standard Double and 1 x Standard Twin) and the guest is searching for two rooms Expedia will show the property as full. This is because the search algorithm is looking for two rooms of the same type.
Auto Rate Matching (ARM)
Hotels can opt in for Auto Rate Matching in Expedia as seen in the Rates and availability observations page in the Expedia extranet.
With this feature turned on, Expedia will match lower rates for the same room type, rate plan, and check-in and check-out dates. They won’t:
Adjust rates on check-in and check-out dates where they didn’t observe a loss.
Create inventory for dates where they don’t have availability.
Create room types or rate plans available on competitor sites but not on Expedia.
Create lower rates than what’s available on competitor sites.
If Expedia doesn't offer the same room type or rate plans, they’ll make minor rate adjustments to improve the competitiveness in the marketplace.
Note: Hotels who have opted in for the Revive and Relief programme will automatically have this switched on and will not be able to opt out unless they leave the programme
Base Allocation and Total Inventory
Some hotels have base allocation set up. If they receive a cancellation they will increase the available rooms (or decrease if they have a booking). These changes can be seen in the Expedia logs with the Guest indicator making a change
In the below screenshot, we can see two types of changes: EQC is the update coming from the channel manager. Guest is a change made by a booking
So, with these logs we can see a scenario where the channel manager has sent 0 rooms but there has been a cancellation so Expedia has increased the inventory to 1 room.
It is recommended that hotels do not use base allocation in Expedia as you may get overbookings.