General.
General details
Office address:Buiksloterdijk 240
Postal code: 1025 WE
City: Amsterdam
Country: The Netherlands
Telephone number: +31 (0)20 - 531 33 33
Customer support: +31 (0)20 - 531 33 33
Fax: +31 (0)20 - 531 33 34
Website: Hotel guests: http://www.hoteliers.com; Hotel owners: http://company.hoteliers.com
Extranet: https://dashboard.hoteliers.com
Switch.
An existing customer on channel
XML request form should be completed and should be sent to the Hoteliers.com support team
A new customer on channel
Hotels can use the contact form on http://company.hoteliers.com/en/contact/contact-us or email the Hoteliers.com support team
Example switch email
Dear hoteliers.com,
We would like to connect our “SmartHOTEL” / “White Label powered by SmartHOTEL” channel manager to hoteliers.com.
Please find the signed XML service request form attached.
Thank you and kind regards,
Timeframe
Activating XML can be done same-day (Monday-Friday). If the request is for the same day, please send the XML Request Form to the Hoteliers.com support team and call them to notify them of the urgency.
Credentials.
Who provides what
The Hoteliers.com support agent will always send the hotel ID (needed for the XML connection) and the extranet login to the hotel with the channel manager in CC.
The Hotel ID is needed for the XML User and PIN code.
Mapping.
Rates
Multiple rates are supported.
On hoteliers.com specific rate types can be created for the Single, Triple and Quad use. Those can be mapped in different columns in the mapping.
Packages can be mapped as well, but to retrieve reservations only.
Mapping
If the Hotel has specific Single Use rates then see the below example;
Example of mapped packages
As you can see the rate code 2DGASTRO and 3DGASTRO are mapped to a package on Hoteliers.com.
Because a package is to retrieve reservations only, it should be set up with "No R&A update" type.
Useful Info.
Bookable until
25 months
Pick up/ Push cycle
Changes in R&A are processed instantly. Reservations are being picked up every 10 minutes.
Credit card information
Yes
Hoteliers.com is commission free.
The XML connection to hoteliers.com allows hotels to be connected to:
- www.hoteliers.com
- The hotel’s own booking engine http://company.hoteliers.com/en/solutions/booking-engine
- The chain engine for multiple hotels http://company.hoteliers.com/en/solutions/booking-engine/chain-engine
Errors.
