General.
General details
Office address: Princesa, 58
Postal code: 08003
City: Barcelona
Country: Spain
Telephone number: +34 93 268 10 10
Customer support: +34 93 295 99 08
Website: www.hotusa.com
Extranet: http://www.hotusa.com/professionals-access/ and http://www.keytel.es/ky/web/login.xhtml
Within Grupo Hotusa there are 3 different hotel affiliations:
Hotusa, a commercial and technological hotels’ partner through an association proposal
Keytel, focused on hotel chains
Beds4Travel, specialized in the vacation market (B2B)
Switch.
An existing customer on channel
Send an email to Channel Support at Hotusa asking the XML activation for the hotel and mentioning the hotel id.
Hotusa will activate the property and confirm it back
You can start mapping the rooms the property needs.
A new customer on channel
Hotel should contact Hotusa via contact centre in Barcelona to sign up.
For more information please visit http://www.hotusa.com/services-to-hotels/
Example switch email
Subject: Connect hotel XXX to Hotusa XML for SmartHOTEL Channel Manager
Dear Connecticity team,
We would like to request the channel manager connection for the following property:
Property name:
Hotusa Property ID:
Channel Manager: SmartHotel
Please confirm when the XML connection is ready.
Kind regards,
Timeframe
A couple of days, this varies. Please let SmartHOTEL know in case the switch time takes too long. In case the hotel just requested for an account to be created on Hotusa, depending on the cooperation requirements, sometimes it takes several months until the market manager for the specific area and the manager of the property agrees on a mutual cooperation.
Credentials.
Who provides what
The extranet login is provided by Hotusa to the property. Please get these from the property to fill them in the channel manager. The same credentials are used for the XML user and XML password. The PIN is the password.
Mapping.
Rooms
No occupancy based pricing is not supported.
For single use, a specific room type should be created on Hotusa, which can be mapped in the channel manager.
Rates
A multiple rate mapping is available, however, this only is functional with different board types. At all times it is required that for every rate type a different boarding type is created in the rate set-up in the channel manager:
Occupancy is sent at room level, which implies that a multiple rate set-up as mentioned above does not require specific master rate settings. It is thus not possible to send different availability per rate category. If a room is available it will be available for all boarding types
Mapping
In order to send a different rate per occupancy, i.e. single use, a different room needs to be mapped in the single-use column. Please remember to use the default and threshold settings in the rate set-up in order to reduce the chance of overbooking.
Useful Info.
Bookable until?
Hotels are bookable until the 31st of December of the next year
How far in advance can data be sent?
Data can always be sent until the 31st of December of the next year
Reservations Pick up/ Push cycle?
Reservation pull every 5 minutes
Other (1 way, 2 nights only, packages etc)
A specific one-way connection is not available. It is possible to update the extranet of Hotusa manually after a switch to channel manager.
Unfortunately, Hotusa does not show on their extranet if a room is closed or not. Only if there is a 0 availability the room shows as RED. Please keep in mind that this is a viewing issue on the Hotusa extranet and that close messages from the channel manager to Hotusa are handled correctly.
Due to the fact that Hotusa only provides one field containing the entire name of the guest it is not possible to separate the first name from the family name. As a result, the entire name will be sent to the family name, or surname, field to the PMS
No specific packages are available.
Limitations
No credit card information provided by Hotusa
Only multiple rates per boarding type
Restrictions
Only "0 allotment" rooms show as room closed in their extranet. However, if a close restriction is sent where there is room availability it is stored in the back-end of the system.
The same applies for MinLOS restrictions. These are visible in the back-end of their system.
Note: A closed rate with a MinLOS restriction will only send the close restriction. If the rate is opened again then the channel manager will send an open restriction and a MinLOS restriction. This is because the restrictions are considered separate types.
Errors.
Possible occurring errors:
<Error Code="vld.invalid.rates.update">Rates do not exist for the
specified date range</Error>
<Error Code="vld.invalid.raisecap">Nett value 500 cannot exceed cap
value 130.99</Error>
<Error Code="vld.invalid.enddate.before">The end date 2019-04-15
should be on or before 2015-12-31</Error>
<Error Code="vld.invalid.room.occupancy">Invalid occupancy 1 for
room id 27,746</Error>