General details

Office address: Tussen de Bogen 59
Postal code: 1013 JB
City: Amsterdam
Country: Netherlands
Telephone number: +31 (0) 23 5422 890
Customer support: +31 (0) 23 5422 890



An existing customer on channel

Please request the connection at Specialhotels via email or phone. Specialhotels will forward the requested information to the channel manager.

A new customer on channel

Please contact Specialhotels, they will arrange all data from the hotel. Thereafter a channel manager connection can be requested. Specialhotels will forward the information to the channel manager.

Example switch email

Subject: Connect hotel XXX to Specialhotels XML for SmartHOTEL / Micros Channel Manager

Dear Specialhotels team,

Can you please activate the following property on XML for Specialhotels:

Property name:
Specialhotels Property ID:
Channel Manager: SmartHOTEL

Kindly we would like to ask you to confirm when the XML connection is ready.

Best regards,




Who provides what?

The connection can be requested via email or phone at Specialhotels.  Specialhotels will provide the channel manager with the information needed in order to make a connection. Username and Password.



Multiple rooms are supported.  No occupancy based pricing is supported.


No multiple rates are supported.  If you wish to connect multiple rates, you need to work with virtual rooms.  The channel manager automatically uploads a single and double use price.


Useful Info.

Bookable until?

Until 31 December of the next year

How far in advance can data be sent?

Until 31 December of the next year