Who provides what
STC will provide the details. 1 user on the STC extranet could potentially have more properties to manage. The difference in the XML connection is made by the hotel ID which needs to be entered in the PIN section.
On STC the rates are being grouped in date ranges if the values are the same. The moment a value differs, the date ranges will split up. In the “Rates” section is visible what rate options are enabled (like minimum stay, meals, arrival possible etc.). If this is not activated, the option will not be visible. See below screenshot from the “Ratelevel” “RAC”. For “RAC” all options are activated on “Ratelevel”, which means that the Channel Manager can send all the options:
Below print screen shows the example of a rate with certain fixed values on STC and it shows the impact on the view of the rate:
Please note that the settings on “Ratelevel” can be changed if desired. Depending on the rights of the user logged into the extranet this can be done by the hotel itself or, in case the button “Save changes” is not activated, the hotel needs to send the request of the change to the hotelhelp team.
Meal values supported:
STC accepts rates based on occupancy. This also depends on the room settings and the mapping in the Channel Manager.
In below screenshot a room with Standard 2 persons and max. occupancy of 4 persons is visible. The rate values sent are single use, double use and triple use. Quad use is supported via the extra person/adult rate. These room settings can be changed on the STC extranet if desired and again if there is no “Save changes” button, this means that the team from hotelhelp can only do this.
!! In order for all messages from the Channel Manager to update STC, make sure the various settings on ratelevel are always set to “define with rate”. In case a setting is defined on STC, this setting will overrule the Channel Manager! !!