General.

General details
Office address: Dornierstrasse 4
Postal code: 82178
City: Puchheim
Country: Germany
Telephone number: 49 89 84 10 20 45
Customer support: 49 89 84 10 20 45

Website: www.tomas-travel.com ; www.prodestination.com
Extranet: http://tmanager.tomas.travel/TManager/TManager.jsp#Login
Extranet help: In the extranet; see screen shot below

Always email to:

TOMAS Germany:

my.IRS GmbH
Dornierstr. 4
D-82178 Puchheim (bei München)
Phone: +49 (0)89 84 10 20 45
Fax: +49 (0)89 84 10 20 47
Email: info@tomas.travel

TOMAS Switzerland:

TouristDataShop AG
Rue du Midi 3
CH-1860 Aigle
Phone: +41 (0)24 495 77 15
Fax: +41 (0)24 495 77 14
Email: info@tomas.ch
www.touristdatashop.ch

TOMAS Austria:

my.IRS GmbH
Faberstraße 43a
A-6230 Brixlegg
Phone: +43 (0) 720 974565
Email: info@tomas.travel

Switch.

An existing customer on channel

The hotel has no contract with Tomas Travel. Tomas Travel has contracts with regions and cities, and they have contracts with the hotels. So the hotel needs to inform the local office/ channel manager in order to get a connection with Tomas Travel. The channel manager needs to write an email to the connectivity team with the hotel address and name. Tomas Travel connect team will answer the enquiry to the channel manager. The connection can then be created.

A new customer on channel

The hotel doesn't need a contract with Tomas Travel, never. The hotel has a contract with the regions and city. So the local office needs to write an email with the enquiry to the connectivity team. The Tomas Travel connect team will do a recheck and inform the local office/channel manager with the data in order to create the connection.

Example switch email

Subject: Connect hotel XXX to TOMAS XML for SmartHOTEL Channel Manager /Micros Channel Manager*

Dear TOMAS connectivity team,

Can you please activate the following property on XML for TOMAS:

Property name:
Property city:
Property country:

Can you confirm when the XML connection is ready, and provide me with the connection credentials?

Regards

Timeframe

Depends on the answer of the DMO. Normally between 24h and 1 week.

Credentials.

Who provides what

Tomas Travel provides the channel manager with an excel file, which includes: URLs, Hotelname, Hotel Tomas ID, Client ID, User ID, Password and roomcodes/roomnames to synchronize the system automatically.

Here an example of how it will be provided:

And this is how it needs to be applied in the setup, in order to retrieve the mapping:

Mapping.

Useful Info.

Bookable until

3 years in the future

How far in advance can data be sent?

3 years in advance

Reservations Pick up/ Push cycle?

Reservations are picked up every 10 minutes

Limitations

Close restrictions are not visible on the extranet. Closed to arrival and closed to departure restrictions are not yet supported.

Cancellations

Cancellations cannot be made via Tomas front end but need to be requested by tourism site.

Credit card information

No credit card details are provided in the xml.

Packages and Derived Rates

Tomas uses derived rates on occasion for bookings that we can't map.  As a result these reservations will go to failover

Tomas travel has no contract with the hotels. the tourist offices from the region/city have contracts with the hotels. Tomas Travel is only the contact person for the channel manager, and not for the hotel directly.

Errors.

Occupancy settings error:

<OTA_HotelInvCountNotifRS TimeStamp=" 2014-07-18T13:33:19.983+02:00">

<Errors>

<Error Language=" en-us" Type=" 3" Code=" 61" ShortText=" Request is invalid" Status=" NotProcessed">Error processing prices.
Hotel-ID GER00020060023410812 PMS-Code DZ Details :Can't proceed prices: number of persons 1 doesn't match occupation-condition MIN 2 MAX 8</Error>

</Errors>

<Warnings>

<Warning Language=" en-us" Type=" 3" Status=" Complete" ShortText=" Can't proceed all records." />

</Warnings>

</OTA_HotelInvCountNotifRS>