General.
General details
Office address: Laan van Meerdervoort 50
Postal code: 2517 AM
City: Den Haag
Country: Netherlands
Telephone number: +31 70 313 11 00
Customer support: +31 70 313 11 28
Website: www.worldmeetings.nl
Extranet: http://cms.worldmeetings.nl/
Switch.
An existing customer on channel
XML connection has to be enabled by World Meetings and they will provide the XML credentials upon request. There is a third party which provides these credentials so please request them on time. No Pincode is needed.
Contact takes only place between the channel manager and Worldmeetings. The reason is that direct action is needed from the moment the xml credentials are switched and provided. From that moment all reservation will immediately flow via the channel manager connection.
A new customer on channel
Contact the Worldmeetings sales department.
Example switch email
Subject: Connect hotel XXX to Worldmeetings XML for SmartHOTEL Channel Manager /Micros Channel Manager*
Dear Worldmeetings Support team,
Can you please activate the following property on XML for Worldmeetings:
Property name:
Propery city:
Property country:
Worldmeetings Property ID:
Can you confirm when the XML connection is ready?
Regards
Timeframe
24- 48 hours
Credentials.
Who provides what
Worldmeetings send the username and password for the xml connection to SmartHotel. Those are not the credentials for the extranet. The PIN is not required
Mapping.
Rooms
No occupancy based pricing is supported.
Multiple rooms are supported.
Please be aware that all rooms which have been used on World Meetings will remain visible in the mapping screen, even though these are not actively used anymore. These rooms cannot be removed or hidden so the hotels needs to indicate precisely which rooms they would like to connect.
Rates
Worldmeetings works with contracted rates with a maximum. Only BAR rates until the maximum rate will be accepted.
Mapping
Useful Info.
Rooms
Multiple room types can be set up
Rates
One rate code only
Restrictions
Open/close only. Worldmeetings can only close days, but no rates, however since there is only 1 rate code this will work fine.
Credit card
Credit card information is provided via the XML
Reservations
Billing instructions provided in the comment field as well as the second guest name. Please be aware that all rooms which have been used on World Meetings will remain visible in the mapping screen, even though these are not actively used anymore. These rooms cannot be removed or hidden so the hotels needs to indicate precisely which rooms they would like to connect.
How far in advance can data be sent
The end of the current year. Allotment for the next year needs to be created by entering prices for the next year in the Worldmeetings extranet. Only after this action can the channel manager push data for the next year. If a hotelier has not done this before December of the current year, then prices and allotment will automatically be extended. A refresh is needed after the hotelier has loaded prices in the Worldmeetings extranet or after the automatic extension.
How far in advance is the hotel bookable
No limit
Pick Up / Push Cycle
SmartHOTEL will pick up the reservation from Worldmeetings.
Errors.
1. Error Response: "Cannot update rate: No rate found.rnUnknown exception, result "
Reason of occurrence: Worldmeetings has ''set rates'' , this is more of a warning rather than error. If the price we send exceeds the Worldmeetings set maximum rates, we will receive a warning back with the new rate in their system.